Privacy Policy

Winona Family Health Centre ("us", "our", or "we") is committed to respecting the privacy rights of its customers, visitors, and all users of our services across our various platforms (collectively referred to as the “Site”). We believe it's essential for you to understand the nature, purpose, and extent of the information we collect. This policy details our practices regarding the collection, use, and sharing of your personal information. Should you have any queries, please feel free to contact us.

APPLICATION OF THIS PRIVACY POLICY

This Privacy Policy delineates the nature of Personal Information you might furnish while using our Site or the services that fall under our purview. Specifically, our services include: Websites that link to this Privacy Policy, including those optimized for mobile viewing. Features and services available through our websites, such as prescription orders and refills (collectively referred to as the “Services”). Please note that this Privacy Policy does not extend to third-party websites or applications that might be linked to our Site or the Services.

DEFINITION OF “PERSONAL INFORMATION”

Within the context of this document, “Personal Information” pertains to information that can identify a user or, given the context, could be leveraged to identify a user. Such information can be actively provided by you or passively collected by our systems. However, aggregated data, which cannot reasonably pinpoint an individual user, is not considered Personal Information.

COLLECTION OF PERSONAL INFORMATION

We only become privy to Personal Information like names, email addresses, health records, physical addresses, telephone numbers, demographic details, etc., when users voluntarily provide them. Examples include service registration, feedback, contest entries, or service usage. We may consolidate Personal Information with other data we collect from different sources. Routine server operations record non-personal details of users, capturing aspects like the operating system (e.g., iOS, Android, Windows) and browser type (e.g., Chrome, Firefox, Safari). Our systems also maintain log files that log data like IP addresses, browser type, service provider details, timestamps, and user navigation patterns. Mainly, we use this data to elevate the user experience. Other applications of this data include internal reviews of user numbers but in non-personal, aggregated formats.

USE OF PERSONAL INFORMATION

We leverage the acquired Personal Information for diverse intentions, such as:


For added convenience, we might relay your prescription details to your insurance provider to expedite reimbursement processes. Our communication streams with you span various channels: phone, email, your member account, or postal mail, depending on the details you've provided. Do note for quality assurance; telephone communications may be recorded. We may share Personal Information with entities termed “authorized recipients,” but this is exclusively within the boundaries of this Privacy Policy’s objectives. This might involve understanding user patterns, addressing user-specific or legal queries, sending notifications, safeguarding our site and services, processing membership applications, verifying credit card transactions, or overseeing legal and insurance claims. In some instances, with due legal permissions, we might share your data with regulatory bodies or other public entities. Furthermore, Personal Information might be populated through online forms linked to our Services. Upon feeding Personal Information on our platform, identifying technologies may enable the platform to “recall” your preferences, like frequently visited sections. This data might also be harnessed to introduce you to new service alerts, invite you to user surveys, or inform you of unique promotions. We maintain Personal Information only for a duration justified by its purpose—be it customer service, resolving queries, or addressing technical hitches. Exceptions might arise due to legal obligations or for establishing or defending legal stances.

CONSENT

Your awareness and approval are paramount for gathering, employing, or revealing your Personal Information, barring instances where consent is legally redundant. Your engagement with this Privacy Policy inherently signifies your consent. Notably, this Privacy Policy integrates into your membership agreement for the Services. There are scenarios wherein your Personal Information might be disclosed sans consent, including but not limited to: Situations where immediate consent is elusive, yet the disclosure is in your interest. Debt collection. Interactions with Canadian public bodies or law enforcement related to offences or investigations. Legal compulsions. If you wish to retract your consent regarding the collection, use, and disclosure of your Personal Information, you can reach out to us via the provided email address, always keeping in mind the constraints of the prevailing law.

CONSOLIDATION OF PERSONAL INFORMATION

We may integrate Personal Information from individuals engaging with our Site and Services. Such consolidated data aids in refining the Site and Services, enhancing our communication, enriching our marketing strategies, and bolstering other operational functions.

LIMITATIONS ON GATHERING PERSONAL INFORMATION

You have the discretion to limit the volume and variety of Personal Information you actively share. You can opt not to input any Personal Information on the Site or within the Services. However, certain Services might mandate the provision of requisite Personal Information. Some sections of the Site may also offer choices to either opt-in or opt-out of specific promotional communications or additional services. Preference settings may be available, allowing you to dictate if you'd like the Site to utilize tracking technologies, such as cookies, for subsequent visits. Nevertheless, if the Site harnesses tracking tools to accumulate non-identifiable data, opt-out choices for such mechanisms might be unavailable. Several browsers facilitate the restriction or deactivation of passive data collection tools. For in-depth guidance on managing cookies or passive transmissions, peruse your browser's official website.

TRANSMISSION OF PERSONAL INFORMATION TO EXTERNAL ENTITIES

Unless communicated at the point of collection, Personal Information remains confidential and is not traded, transmitted, or unveiled, barring authorized recipients and legally mandated scenarios. It's essential to recognize that sites accessible via our platform may adhere to distinct protocols. We do not bear responsibility for the methodologies or content of these third-party sites. We, or a partnering entity, might employ cookies or web beacons to glean insights about your interaction with the Site, enabling tailored advertising relevant to your interests. Third-party advertising entities may utilize technology to optimize the ads showcased during your Site engagement. These entities automatically identify your IP address, employing other tools (like cookies or web beacons) to augment their advertising efficacy. Our jurisdiction over cookies used by third-party advertisers is limited. To comprehend their practices and opt-out provisions, refer to their distinct privacy policies. Lastly, we retain the prerogative to disclose Personal Information in alignment with governmental mandates, national security concerns, or as compelled by the judiciary.

USE OF COOKIES

Our platform, upon your visit or Service utilization, might store temporary data on your device through “cookies” or web beacons. These tools aid in personalizing your online experience, collating statistics, identifying trends, and overall enhancing the Site and Services. Some Site and Service facets might hinge on the activation of such passive data collection tools. Their intent isn't to profile your actions or unlawfully garner Personal Information. The majority of browsers enable you to manage cookies—deleting, blocking, or alerting prior to storage. For further clarity on these functionalities, consult your browser or device's official documentation.

SECURITY OF PERSONAL INFORMATION

At Winona Family Health Centre, the sanctity of your Personal Information is paramount. We employ apt measures aligned with the data's sensitivity. All team members adhere to stringent confidentiality standards. Multiple security layers safeguard against unauthorized interference, alterations, or disclosures. Third-party collaborations are governed by contractual clauses ensuring your data's protection. Your Personal Information, when shared with partners or housed outside of the United States, might come under the jurisdiction of that region's legal framework. While we strive to fortify data during your online engagement, internet-transmitted data's integrity isn't absolute. Caution is advised when sharing Personal Information online. Remember, no digital platform is entirely impervious to breaches.

LINKS TO OTHER WEBSITES AND APPLICATIONS

Our Site might feature links redirecting to other platforms. Each platform has its unique stance on data handling and security. We aren't accountable for external entities' data practices. Prior to sharing data with external sites or applications, acquaint yourself with their privacy guidelines and terms, ensuring alignment with your comfort level. Despite content suggesting otherwise on our Site, we neither endorse nor validate any external platform. Navigating to linked sites is solely at your discretion. We highly recommend scrutinizing third-party platforms' privacy stances prior to any data sharing. We disclaim responsibility for any repercussions stemming from interactions with linked sites.

CHILDREN-RELATED PERSONAL INFORMATION

For parents or legal guardians, in alignment with the standards set by the Office of the Privacy Commissioner of the United States, Winona Family Health Centre is dedicated to safeguarding the privacy of children online. We do not purposefully or knowingly acquire, utilize, or disclose the Personal Information of individuals below the age of majority. We advocate for parents or guardians to monitor their children’s online activities and consider utilizing parental control tools provided by online services and software manufacturers to create a child-safe online environment. These tools can also prevent children from divulging their personal information without parental consent. If we identify any registration attempt by a child under the age of majority, we will reject the registration and endeavour to erase any provided information. Should you be aware of a child providing Personal Information, we urge you to reach out to us for its deletion.
If you have not reached the age of majority, refrain from sharing any Personal Information with us.

PRIVACY LEGISLATION

Minnesota’s Personal Information Protection Act chiefly regulates our handling of Personal Information, the federal Privacy Act, the Office of the Privacy Commissioner of the United States, the United States’ Anti-Spam Legislation, the Telecommunications Act, and other pertinent privacy laws corresponding to the user's jurisdiction (“Privacy Legislation”). Any ambiguity or conflict between our practices and the Privacy Legislation will be resolved in compliance with the relevant laws.

ACCEPTANCE OF PRIVACY TERMS & CONDITIONS

This Privacy Policy, Privacy Legislation, and all other relevant laws govern your interaction with our Sites and Services. Winona Family Health Centre holds the right to modify this Privacy Policy at any given time, without prior notice, to adapt to technological evolution, legal amendments, and ethical business practices. Should there be alterations in our privacy practices, an updated Privacy Policy will be available, highlighting the changes and indicating the new effective date. You are subject to any revisions and are encouraged to periodically review the current Privacy Policy. By engaging with the Site and/or Services, you acknowledge your understanding and acceptance of this Privacy Policy. For inquiries regarding the modification or deletion of Personal Information you’ve shared with us or to opt-out of future communications, please reach out through the “Contact” link on our Site or email info@winona-pharmacy.com. Include the email address used for registration, the website or application through which you’ve shared Personal Information, and a detailed description of your request. For deletion or amendment requests via email, please specify “Deletion Request” or “Amendment Request” in the subject line. We commit to addressing all reasonable requests promptly.